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FAQs

FAQ

Hardware

What is the ChecOut M device?

What are the device specifications?

Do I need to worry about PCI compliance?

How portable is the device?

What are the connectivity options in the CheckOut M device?

How long does the device battery last?

How do I troubleshoot my device?

Is there a device specific protective case that I can order?

Application/ Dashboard

How do I download/update the app?

How do I view my full transaction history?

How do I refund a payment?

What additional information can be added for a particular transaction?

How can I send a receipt to my customers?

Can I resend a receipt to my customers?

How many language options does the application offer?

Payments

What are the different payment methods that can be accepted through ChecOut?

Does the application provide a tip option?

Account

Why can’t I sign in to my account?

I’ve forgotten my password, what do I do?

How do I get access to dashboard?

Customer Support

I still have questions, how do I reach one of the representatives?

Do I get 24/7 assistance?