FAQs

ChecOut M is the world’s first all-in-one fully mobile payment solution specifically made for the needs of today's merchant. The devices elegant, secure and robust design complemented by its powerful mobile engine will allow to you to easily accept payment anywhere.

You can download a detailed specifications page here

The device meets the highest PCI and EMV security requirements.

The device is as portable as your smartphone. With its various connectivity options, one can literally accept payments anywhere and everywhere. The ChecOut device has Li-Ion battery for long hours which lasts up to 8 hours.

ChecOut M device has an array of connectivity options to keep you connected wherever you go. It features LTE, WiFi, & Bluetooth.

The standard battery life with full utilization is 7-8 hrs. Whereas, ChecOut M has a battery life of over 40hrs when kept in sleep mode.

If the payment is having any issues, the payment tries to reset automatically in about 60 seconds. The best bet in troubleshooting any hardware issues would be to reboot the device. If that doesn’t solve the issues contact ChecOut for support.

Yes, absolutely! Our protective case with hand straps keeps your device safe from damage.  You can order the protective case for the device here.

You do not need to download or update the app. The app is pre-installed in all the shipped devices and updates are installed automatically.

You can view your full transaction history either through the ChecOut application or the ChecOut Dashboard. In both the platforms, access the transaction history by clicking on transactions in the sidebar menu. For a detailed user guide of the app and dashboard click here.

A refund is when you have charged a payer, and need to cancel the payment and return the funds to the payer. The app fully support refunds. Click on the transaction for which you would like to request a refund for. Now navigate to the ‘issue refund’ and fill out the necessary information to complete this request. For a detailed user guide of the app and dashboard click here.

The ChecOut app gives you the option to enter in-job details so you can manage your work more efficiently. Images and customer/job details can be jotted down for every transaction, which can then be accessed from the app or the dashboard anytime and anywhere. 

Yes, the ChecOut app gives the option to send either an email receipt or a text receipt to your customers after every transaction.

A receipt can be re-sent to a customer by selecting the particular transaction from the transaction history tab and pressing “re-send receipt”. For a detailed walkthrough of the process download the user guide by clicking here.

The application can be currently used in two different languages, namely “English” and “Espanol”. Language for the application can be changed by the user any time by accessing the sidebar menu and pressing “Change Language”.

Currently CheckOut device supports payments through Debit cards, Credit cards, EMV, MSR (swipe). Soon we will integrate NFC payments

Yes, absolutely! The app features a complete tip option.

Please make sure that the device is connected to a stable internet connection, and that you’re using the right credentials (Username and Password). In case you haven’t created an account yet, please do so by pressing the “Create an Account” button on the sign in screen. In case you have forgotten your password, press “forgot password” on the sign in screen and follow instructions. For a detailed walkthrough of the application, download the user guide by clicking here.

No need to worry. Navigate to “forgot password” from the main login screen. You have to simply enter your email ID and we will email you a password reset link which you can use to reset your password

You can assess the dashboard from any device. Simply login to the URL provided using your app credentials.

You can email you query to sales@innowi.com

You can contact us on help@checout.com or call on 877-CHECOUT for any queries.

Yes, you can get 24/7 assistance over email - help@checout.com or call – 877-CHECOUT. Our sales rep would be happy to assist you 24/7.